This policy explains refunds, cancellations, course swaps, and digital access for Lumina Mindspark LLC online courses, packs, and the Studio Pass. Digital education products differ from physical shipping; please read carefully before paying.
1. Nature of the product
Lumina sells digital learning access: lesson paths, practice materials, and limited written feedback as described on each offering. There is no physical shipment unless we expressly add a print add-on in writing.
2. Cooling-off / unused access window
If you have paid but have not yet received access credentials, or you have received access but have not substantially started the course (for example, you have not opened more than the first introductory lesson and have not submitted work for feedback), you may request a full refund within 7 days of payment by emailing docs@luminamindspark.com with your order details.
3. After substantial access
Once you have accessed a substantial portion of lessons, downloaded practice packs beyond the intro, or used a written feedback quota, the purchase is generally non-refundable because digital content has been delivered. We may, at our discretion, offer a one-time swap to another course of equal or lesser value within 14 days of purchase if capacity allows.
4. Packs and bundles
Spark Starter Pack and Design Focus Bundle are sold as sets. Partial refunds for unused courses inside a pack are calculated at our discretion as pack price minus the then-current list price of courses already accessed, and may be refused if remaining value is zero or negative. Bundle discounts are not transferable as cash.
5. Lumina Studio Pass (monthly)
The Studio Pass renews monthly until you cancel. Cancel anytime before the next billing date by emailing docs@luminamindspark.com; access continues through the end of the paid period. We do not prorate partial months after the period has started unless required by law. If we change Pass pricing, we will notify enrolled Pass holders before the next charge when practical.
6. Technical issues
If access fails due to a fault on our side (broken links, incorrect credentials we issued), contact us and we will restore access promptly. If we cannot restore access within a reasonable time, you may request a refund for the affected unused offering.
7. Chargebacks
Please contact us before filing a payment dispute so we can resolve access or billing issues. Unfounded chargebacks may result in suspension of remaining access and collection of fees where permitted.
8. How to request a refund
Email docs@luminamindspark.com with subject “Refund request,” including your name, email used at enrollment, offering name, payment date, and reason. We typically respond within 3–5 business days. Approved refunds are issued to the original payment method within the processor’s timeline (often 5–10 business days).
9. Consumer rights
Nothing in this policy limits non-waivable rights under applicable consumer law. If local law requires a longer cooling-off period for distance digital contracts, that law controls to the extent it applies.
10. Contact
Lumina Mindspark LLC · 2508 Overland Ave, Billings, MT 59102 · +1 (406) 465-3499 · docs@luminamindspark.com